Policies & Procedures

Payment for Services

Payment for services is due immediately after your session.

New clients must reserve their appointment with a credit card.


Appointment Requests

Appointments can be requested over the phone or via our online request form.

  • All services are provided by appointment only.
  • If you would like a same day appointment, please call first and we’ll try to accommodate you IF our schedule permits.
  • We know your time is valuable and we always do our best to stay on schedule.


We understand that unexpected circumstances arise and you may need to reschedule an appointment.

We are happy to accommodate our clients who do not abuse this courtesy.

Cancellations & “No-shows”

We require 24-hours advance notice should cancellation of an appointment be necessary.

Failure to comply with the 24‐hour advance notice policy AND missed appointments will result in the following fees:

  • Existing clients will be charged 1/2 of the agreed-upon price for the scheduled service.
  • New clients will be charged the full amount of the agreed-upon price for the scheduled service.
  • Repeat offenders of our 24-hour notice policy may be required to prepay for future services.

Late Arrivals

Clients arriving late to an appointment are expected to pay the full amount of the agreed-upon price for the scheduled service.

Confidential Health History

Hands On Healing must be made aware of their client’s physical condition.

It is the responsibility of the client to inform our massage therapists of:

  • Any previous or current health conditions
  • Medical treatment currently being taken, or
  • Other issues that may affect our ability to provide services

Clients must list all of these issues when completing our client intake form (“Confidential Health History“) as well as inform our therapists of any changes in health.


Our massage therapists do not diagnose illness, disease, or any physical or mental disorder, nor do they prescribe medical treatment, pharmaceuticals, or perform spinal thrust manipulations.

Massage is not a substitute for a medical examination or diagnosis, and it is recommended that a medical doctor be consulted for these services.

Clients must notify their therapist any time they feel their wellbeing is compromised.

Client/Therapist Interaction

Respect For Client Needs

Our massage therapists are licensed professionals and held to the highest standards of the Alabama Board of Massage Therapy and National Certification Board for Therapeutic Massage and Bodywork.

If requested, massage therapists at Hands On Healing will adjust pressure, work longer on a specific problem, or move on to another area.

Clients may refuse any massage or bodywork methods, stop a session at any time, and are free to leave as they see fit.


Discussions between massage therapists at Hands On Healing and the client are confidential. Clients may choose to talk or remain silent during a session.

Our therapists are happy to listen to your conversation and share our professional expertise, but we prefer to avoid topics of a political, private, or sexual nature.

Inappropriate Behavior

Hands On Healing maintains a zero tolerance policy regarding any form of inappropriate speech or behavior, including verbal, physical, emotional, financial, or sexual.

Sessions provided by Hands On Healing therapists are strictly ethical and therapeutic. Improper behavior will not be tolerated. Any illicit or sexually suggestive remarks or advances made by the client will result in immediate termination of the session. Offenders will be liable for payment of the scheduled appointment and will not be rescheduled.

Website Policies

Website Terms Of Use

By accessing our website at https://HandsOnHealingAL.com, you are agreeing to be bound by our website terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. Learn more »

Website Privacy Policy

Hands On Healing respects your online privacy, and we’ve taken several measures to protect it. Learn more »

Website Medical Disclaimer

The Hands On Healing website (including our blog) does NOT provide medical advice. Learn more »

E-commerce (Shop) Terms & Conditions

By browsing, accessing, using, registering for, or purchasing merchandise on the Hands On Healing website, you must agree to our “Shop Terms & Conditions.” Please review these terms carefully. Learn more »

Contact Us

If you have any questions about our policies, practices, or procedures, please direct them to Anthony Allegro, owner and manager of Hands On Healing.